Returns & Refund Policy
At Beauty Glowry, we stand behind the clinical efficacy and authentic quality of every formulation. Learn about our simple, customer-first return process below.
7-Day Return Window
Notify us within 7 days of receiving your order for an easy replacement or refund.
100% Authenticity Guarantee
Received a damaged, defective, or incorrect formulation? We replace it free of charge.
Fast Refund Processing
Refunds sent directly to your bKash, Nagad, or original payment method within 3–5 working days.
1Eligible Return Conditions
- Product arrived damaged, leaking, or broken during courier transit.
- Product delivered is different from the item or size ordered on your invoice.
- Product is expired, near expiration, or has an unsealed tamper-evident seal upon delivery.
- Unopened and unused products in their original packaging and box condition (change of mind within 48 hours).
2How to Request a Return or Exchange
Message our team on WhatsApp or Email with your Order Number (e.g. BG-1024) and a clear photo/video of the issue.
Our courier team will collect the package from your delivery address within 24–48 hours across Bangladesh.
Once verified, a replacement will be dispatched or refund credited directly to your bKash/Nagad account.
3Non-Returnable Items
Due to strict clinical hygiene and safety standards for dermatological skincare:
- Products with unsealed inner safety caps or bottles that have been opened/used (unless proven defective).
- Requests made after the 7-day delivery window has passed.
- Complimentary promotional items and gift sets.
Ready to initiate a return?
Our support team is standing by to resolve any issue promptly.